Disclaimer

Kinesiology balances energy. It does not diagnose medical conditions, prescribe medication, or cure disease. Kinesiology is a natural therapy and is not an alternative to, or replacement for, healthcare provided by a registered medical practitioner.

The information on this site is general in nature and should not be interpreted as personal medical advice or instruction. Readers should not take action based solely on the content presented here and are encouraged to consult an appropriate healthcare professional for any concerns relating to their health and wellbeing. The publisher is not a licensed medical practitioner.

The testimonials shared on this site are personal accounts of individual experiences with kinesiology. They are not claims to cure, heal, or treat any condition. Results vary from person to person, and outcomes cannot be guaranteed — every individual responds differently, and what benefits one person may not be the same for another.

A range of complementary tools may be used during kinesiology sessions, including essential oils, mists, flower essences, tuning forks, and homeopathic vials. These tools are selected through muscle testing and are used to support the kinesiology process. Oils are most often used aromatically and may occasionally be applied topically with your consent. Mists may contain essential oils, flower essences, and standard base ingredients. These tools are not intended to diagnose, treat, cure, or prevent any medical condition. Clients are encouraged to advise of any allergies, sensitivities, or contraindications before use, and consent is always sought before any take‑home essence is provided.

From time to time, complementary products such as essential oils, mists, or flower essences may also be available for purchase to take home. These products are optional and entirely at the client’s discretion.

Appointment & Cancellation Policy

Complete Being Kinesiology is committed to providing exceptional service and care to all clients. This policy helps to ensure a smooth, respectful, and fair experience for everyone.

Appointment Confirmation

Whether the appointment is booked online, at the clinic, or directly with Lexi, you will receive an email containing your confirmation details and a convenient link to add the session to your preferred calendar.

Online Bookings

When booking through our online scheduling system, the following terms apply to secure your appointment:

A 50% deposit is required to secure all appointment types
This deposit is non-refundable and is applied toward the consultation fee
The deposit ensures your appointment time is reserved and allows the system to securely store your card details for future billing if required.

Appointment Reminders

To help you remember your upcoming consultation, you will receive the following courtesy reminders:

Email reminder — sent 7 days prior, allowing you to make any required changes via the online booking link or by contacting Lexi directly on 0407 742 111
SMS reminder — sent 3 days prior. If you need to make changes at this point, please contact Lexi promptly on 0407 742 111.

Cancellation Fees

Cancellation fees may be applied at our discretion or in any of the following circumstances:

Cancellations made the day prior, or with less than a 24-hours’ notice, will incur a fee equivalent to 50% of the booked consultation (incl. GST)
‘No shows’ or same-day cancellations will incur the full consultation fee (incl GST).

If a cancellation fee is outstanding:

If card details are stored in the booking system, the fee will be processed automatically and a receipt issued via the Square Payment Portal
If the stored card cannot be charged, the outstanding fee must be settled before any future consultations can be booked
If no card is stored, payment can be made via phone, or bank details will be emailed for prompt transfer.

These conditions apply to all appointment types.

If you are Unwell

If you are experiencing cold or flu symptoms, or are unable to attend the clinic for any reason, your face-to-face appointments can be changed to an online consultation at short notice. Online sessions are equally effective and are typically delivered via Zoom, offering a simple way to avoid cancellation fees while still receiving the support you need.

NSW Public Health Regulation 2022

The NSW Government has released the Public Health Regulation 2022 which commenced on 1 September 2022. The Regulation carries over many of the provisions in Public Health Regulation 2012 while also including a range of new provisions. The NSW Code of Conduct for non-registered health practitioners has been in place since 2012 and is now updated for 2022. Note the term non-registered health practitioners refers to those who are not registered with AHPRA (which would apply to most natural health care practitioners).

The details of the revised Code are available via the link below:

https://www.health.nsw.gov.au/phact/Documents/coc-unregistered-practitioners.pdf

Privacy Policy

Complete Being Kinesiology respects your privacy.

This Privacy Policy sets out our commitment to protecting the privacy of your personal information collected through our website www.completebeing.com.au, through our online booking system, through our online forms, or directly from you. We have developed this policy to help you understand how we collect, use, communicate, disclose, and manage personal information. If you choose not to provide personal information, we may be unable to process bookings, send newsletters, or complete gift voucher purchases. We may update this policy from time to time, and any changes will be posted on our website to ensure you remain informed about the type of information we collect, how it may be used, and under what circumstances it may be disclosed. If required by law to release information, we will comply fully.

Type of Personal Information Collected

The type of personal information we collect is outlined on our website. We collect information when you:

Make an online booking
Complete the Client Information & Health History form
Subscribe to our newsletter
Purchase a gift voucher

You may also choose to provide personal information when you contact us by email or mobile.

When you book online, the booking system may collect personal details such as your name, email address, phone number, and appointment history. Payment information, including stored card details, is processed securely by our third-party payment provider (Square). We do not have access to your full card details, nor do we store them on our website.

When you complete a form, you may choose to share information about your health history, lifestyle, wellbeing, and anything relevant to supporting your session. The form is usually completed online, however it may occasionally be completed in person at the start of your session if it has not been submitted beforehand.

When you purchase a gift voucher, your name, email address, and payment details are collected for the purpose of processing the transaction and delivering the voucher.

When you visit our website, our server logs your IP address (a number unique to the device you use to access the internet), the type of browser and operating system you are using, and the date and time of your visit. We also use cookies to assign identification to your computer. Cookies are small pieces of information stored by your web browser on your computer’s hard drive. Cookies allow our website to store and reference certain types of information while you are visiting. Our cookies contain no personal or financial information. Most web browsers automatically accept cookies, although you may change your browser settings to prevent this. If cookies are disabled, some non‑personal information normally collected by cookies will not be available to us, but your ability to access and view the website will not be affected.

Collection and Use of Personal Information

We collect and use the personal information for purposes including:

Processing bookings
Delivering gift vouchers
Sending newsletters (if subscribed)
Contacting and communicating with you
Internal record keeping

Disclosure of Personal Information

We may disclose personal information for purposes including providing our services to you and as required by law. Payment information is processed by Square in accordance with their security and privacy standards. We will not sell, rent, trade, or otherwise supply personal information to any third party without your consent.

Access to and Correction of Personal Information

Access: You may request details of personal information that we hold about you, in accordance with the Privacy Act 1988. An administrative fee may apply. We may refuse access in circumstances permitted under the Privacy Act.

Correction: If you believe any information we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us by email. We rely in part on clients advising us when their personal information changes. We will respond within a reasonable time and will promptly correct any information found to be inaccurate, incomplete, or out of date.

Complaints About a Breach

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us on the details below.

Unsubscribe

You can unsubscribe from our newsletter at any time by using the unsubscribe link included at the bottom of each email.

Storage and Security

We are committed to ensuring that the information you provide is secure. We have security measures in place designed to protect against the loss, misuse, and alteration of any personal information supplied to us. All online payments and stored card details are handled securely by Square, which uses industry‑standard encryption and PCI‑compliant systems.

Online forms are transmitted and stored securely through JotForm.

Health information, session notes, and follow‑up emails are stored securely and accessed only for the purpose of supporting your care. These records are kept confidential and protected through reasonable security measures, including password‑protected systems and secure storage practices.

Contact Details

Lexi Lechner t/a Complete Being Kinesiology
Email: lexi@completebeing.com.au
Last updated: April 2026